Shipping & Returns
We ask that all UK customers order by 15th December LATEST to allow us time to prepare and send your order in time for Christmas. We don't want to disappoint anyone! After the Royal Mail problems over the last couple of years, we urge you to order early to avoid any unplanned delays with the mail.
International customers, we will send your orders out straight away but EU customers in particular should read the guidance below and understand that we have no control over customs delays that can be lengthy.
EU Customers PLEASE READ CAREFULLY:
Following the UK leaving the EU and following new EU VAT legislation introduced in 2021, EU customers are responsible for paying any import duties and VAT that may be due on items ordered. We do not pay these taxes on shipping the product so please check with customs in your country to ensure you understand these charges before ordering.
Any customer who chooses not to pay the customs charges due is free to return the parcel to us. Once we receive the parcel, we will issue a refund but please note that we cannot refund shipping costs in this situation.
UK delivery prices as follows:
Free shipping on orders over £40. (Excludes artwork and prints that require a special delivery service)
Cards Only (Maximum 3) - £2.25 (Royal Mail 2nd class)
Books/Cards/Babywear - £4.50 (Royal Mail 2nd Class)
Digital prints/Artwork - Between £5.00 - £20.00 depending on value (Tracked OR Royal Mail Special Delivery, Tracked and Signed)
Delivery to Europe, USA and the Rest of World is calculated based on the weight/value of your package using Royal Mail prices or couriers where appropriate.
Please note that your order may come in separate packages if it contains artwork or digital prints. We will use the best packaging to ensure your items reach you in perfect condition and we always use sturdy postal tubes for artwork but will send books and cards packed flat.
We aim to dispatch your order within 3 working days although this may take longer during busy periods.
If you need your order in a hurry, please do get in touch and we will do our very best to get it to you at top speed.
We want to give you the best possible service and are happy to exchange or refund items (excluding postage costs) for whatever reason if you return items to us in perfect condition with the original tags attached and packaging intact.
If you need to return an item, please email email@example.com to let us know about your return. Then post it back to us in the original packaging in perfect condition for resale within 14 days of purchase. Please include a note of your order number, whether you would like an exchange or a refund and the reason for your return.
Refunds are processed via the original payment method. Please note that we currently only offer exchanges for UK orders. For international orders, you will need to return your item(s) for a refund, and then reorder via our website.
If the item you have received is faulty, we will also refund postage and the cost of your return postage.
You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods. We suggest you use a tracked service for returns. Your statutory rights are not affected.
Address for returns:
Catherine Rayner Trading Ltd, Edinburgh Printmakers, 2 Gilmore Park, EH3 9FN