FREE DELIVERY on orders over £30!

Shipping & Returns

Shipping

 IMPORTANT CHANGES - SEPT 2021

SHIPPING BOOKS

Unfortunately, we have taken the decision to temporarily stop shipping books outside of the UK. Artwork, greetings cards and babywear will continue to ship as normal. International Shipping Costs have been rising throughout the pandemic and have reached the point where it is not sustainable to send these heavier items. We are hopeful that this situation may improve as international travel resumes over the coming year and we will keep you informed. We apologise for any inconvenience. 

EU SHIPPING

We have also taken the temporary decision to stop shipping to the EU. Several customers have had poor experiences with parcels getting delayed at customs or reaching the recipient with a hefty customs bill to pay. This is an unfortunate consequence of the UK leaving the EU combined with new VAT regulations but we are keen not to disappoint customers who may not be expecting this - particularly in the run up to Christmas. We will review this decision in January 2022 and we apologise for any inconvenience. We will be looking for the best way we can continue to serve our EU customers in the years to come.

 

 

 

UK delivery prices as follows:

Cards Only (Maximum 3)- £1.75(Royal Mail Standard Letter)
Books/Cards/Babywear - £3.75 (Royal Mail 2nd Class)

Digital prints/Artwork - Between £5.00 - £20.00 depending on value (Tracked OR Royal Mail Special Delivery, Tracked and Signed)

Delivery to Europe, USA and the Rest of World is calculated based on the weight of your package using Royal Mail prices.

Please note that your order may come in separate packages if it contains artwork or digital prints. We will use the best packaging to ensure your items reach you in perfect condition and we always use sturdy postal tubes for artwork but will send books and cards packed flat.

We aim to dispatch your order within 2-3 working days although this may take longer during busy periods such as Christmas.

If you need your order in a hurry, please do get in touch and we will do our very best to get it to you at top speed.

Returns

We want to give you the best possible service and are happy to exchange or refund items (excluding postage costs) for whatever reason if you return items to us in perfect condition with the original tags attached and packaging intact.

If you need to return an item, please email nicola@catherinerayner.co.uk to let us know about your return. Then post it back to us in the original packaging in perfect condition for resale within 14 days of purchase. Please include a note of your order number, whether you would like an exchange or a refund and the reason for your return.

Refunds are processed via the original payment method. Please note that we currently only offer exchanges for UK orders. For international orders, you will need to return your item(s) for a refund, and then reorder via our website.

If the item you have received is faulty, we will also refund postage and the cost of your return postage.

Return Shipping
You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods. We suggest you use a tracked service for returns. Your statutory rights are not affected.

Address for returns:
Catherine Rayner Trading Ltd, Edinburgh Printmakers, 2 Gilmore Park, EH3 9FN

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