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Shipping & Returns

Shipping

EU Customers please read:

Following the UK leaving the EU, shipping times to EU countries have become longer - currently 2 weeks on average. This seems to be due to delays at customs in various receiving countries. Please also note that customs charges may now apply to your goods - these charges are determined by each country's individual import rules and we are unable to say what these will be. Please check these details in your own country before ordering. Please note that baby clothing is not subject to VAT in the UK but is in most of Europe. Our understanding is that goods below 150 Euros in value should not attract VAT but please do check the rules in your country. This link may be helpful in calculating if you will be charged import duty/VAT: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en#vat 

 We use Royal Mail for most of our delivery services though we may use a courier for special deliveries or at busy times.

UK delivery prices as follows:

Cards Only (Maximum 3)- £1.75(Royal Mail Standard Letter)
Books/Cards/Babywear - £3.75 (Royal Mail 2nd Class)

Digital prints/Artwork - Between £5.00 - £20.00 depending on value (Tracked OR Royal Mail Special Delivery, Tracked and Signed)

Delivery to Europe, USA and the Rest of World is calculated based on the weight of your package using Royal Mail prices.

Please note that your order may come in separate packages if it contains artwork or digital prints. We will use the best packaging to ensure your items reach you in perfect condition and we always use sturdy postal tubes for artwork but will send books and cards packed flat.

We aim to dispatch your order within 2-3 working days although this may take longer during busy periods such as Christmas.

If you need your order in a hurry, please do get in touch and we will do our very best to get it to you at top speed.

Returns

We want to give you the best possible service and are happy to exchange or refund items (excluding postage costs) for whatever reason if you return items to us in perfect condition with the original tags/packaging.

If you need to return an item, please email nicola@catherinerayner.co.uk to let us know about your return. Then post it back to us in the original packaging in perfect condition for resale within 14 days of purchase. Please include a note of your order number, whether you would like an exchange or a refund and the reason for your return.

If the item you have received is faulty, we will also refund postage and the cost of your return postage.

Return Shipping
You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods. We suggest you use a tracked service for returns. Your statutory rights are not affected.

Address for returns:
Catherine Rayner Trading Ltd, Edinburgh Printmakers, 2 Gilmore Park, EH3 9FN

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